Frequently Asked Questions

Question 1 How long does it take to process my order
Answer All orders are processed within 1 business day excluding weekends and public holidays After your order is shipped you will receive a notification by SMS and or email

Question 2 How long will delivery take
Answer Delivery times vary depending on the shipping option and location
Within Australia Standard Shipping 2 to 5 business days Express Shipping 1 to 3 business days
To New Zealand Standard Shipping 4 to 10 business days Express Shipping 2 to 6 business days

Question 3 How can I track my order
Answer Once your order has shipped you will receive an email with a tracking number Please allow 48 hours for the tracking details to become active If you have not received your tracking number within 3 days contact us at support@vitalrepair.com.au

Question 4 What payment methods do you accept
Answer We accept Visa MasterCard American Express Debit Cards PayPal Apple Pay Google Pay and Shop Pay All transactions are processed in Australian Dollars AUD

Question 5 Do you accept returns
Answer Yes we accept returns for both defective and non defective products within 14 days of delivery The product must be new unopened and in the same condition as received

Question 6 Do you accept exchanges
Answer No we do not accept exchanges at this time

Question 7 Are there any fees for returns
Answer Yes a restocking fee of AUD49.99 applies to all returns Customers are also responsible for the cost of return shipping

Question 8 How long does it take to receive a refund
Answer Refunds are processed within 7 days after we receive and inspect the returned item For credit card payments it may take an additional 5 to 10 business days for the refund to appear on your statement

Question 9 Who do I contact for support
Answer You can reach our customer support team at support@vitalrepair.com.au Our support hours are Monday to Friday from 9 am to 5 pm